DID GCash crash or got hacked? Or is it a technical system glitch? This is a big question mark for those who have maintained GCash accounts whose money were lost for unknown reasons.
Comedienne Pokwang in her IG (Instagram post) had this to say: “Naghahanap buhay po ako ng marangal nagbibigay po ako ng hanap buhay sa mga single mom, tapos isang umaga pagka gising mo simot ang laman ng GCASH accnt??? ibat ibang number na hindi naka rehistro halos nasa 30 numero na hindi naka rehistro!!! ano nangyare sa registered sim policy ngayon? nakakaiyak binangon ko mag isa ang negosyong pinabayaan ng taong inasahan ko pinag katiwalaan ko pati ba naman dito naisahan parin ako? nakakaiyak talaga sana naman @gcashofficial tulungan nyo mga kagaya kong naghahanap buhay ng patas at nagbibigay ng hanap buhay din.”
(I work hard and even help single mom but one morning almost all my GCash deposits were gone. What happened?)
Social media user Nica Gloduve Coching believed that her GCash account was hacked. “Nabiktima ako ng GCash and lost 38K.” She regretted to have deposited big amount in her GCash.
Bangon posted a message for awareness purposes. It said: “Grabe ang kaguol aning usa ka lalaki human nawad-an iyang Gcash Balance og P100,000. Matod pa nga aduna kini sulod iyang account nga P262,000 apan pag open niya P162, 000 nalang ang nahabilin. Paglantaw niya sa History Transaction daghan unauthorized transactions ang successful nga na transfer bisan walay OTP nga niabot. Sa kasamtangan mukabat na ngadto sa 10, 000 ka indibidwal reportedly ang nawad-an og Gcash Balance karong adlawa. It was also said nga na hacked ang system ni Gcash karon maong transfer your funds immediately now!
Another IG user Deep Web Konek said that “Many GCAsh users report missing from their wallets. A send to many transactions sent P2,000 to unknown accounts. Most incidents occurred around 2a.m. on Nov. 9 @GCashofficial. What’s hapening,” he said.
It was believed that the “System reconciliation blamed. But GCash incharge “assures user accounts safe, errors impact ‘few users’ amid complaints of missing funds,” Bilonaryo.com said.
GCash, the e-wallet venture of Jaime Augusto Zobel de Ayala and Jack Ma, recently encountered a technical issue during a system reconciliation process which it said impacted a limited number of user accounts.
The mobile wallet provider stated that the incident was isolated, confirming that all customer accounts remain secure.
GCash reported that it has identified the affected accounts and reached out to impacted users. Wallet adjustments are currently underway to correct any discrepancies, the company added.
The Globe Telecom unit moved to address customer concerns shared on social media about losing their money on the app early Saturday morning, November 9.
Meanwhile, Geeks on the Beach press statement said that GCash is the country’s leading e-wallet and digital financial services platform.
GCash Chief Data Officer Sara Venturina shared her insights on the GCash approach to harnessing data and AI for financial inclusivity on the first day of GOAB, alongside other stalwarts of the tech and startup community in the country and the region.
“FinTech companies like GCash use AI to drive convenience, financial inclusion, and economic growth. It powers new products, expands customer opportunities, and enhances protection,” said Venturina.
Venturina explained that pioneering data initiatives and transformative growth have marked GCash’s journey.
Between 2015 and 2019, GCash established Mynt, GXI, and Fuse, secured strategic investments from Ant Financial and Ayala, launched Pay QR to redefine cashless transactions, and developed GScore, a proprietary trust score for lending. (rvo)
